Direct Support Channels
We are committed to providing first-class support for athletes, coaches, and combat academy owners.
Email Us Directly
Our inbox is monitored daily for user inquiries and partner requests.
Response Turnaround
We aim to respond to all inquiries within 24 to 48 hours on business days.
Active Support DeskOffice Location
MatMaps Team
483 Green Lanes, London, N13 5XT, United Kingdom
Safety & Moderation Reports
If you need to report user safety violations, inappropriate content, or privacy issues, select the Arena & Content Safety category for priority routing.
Send Us a Message
Fill in your details below and our technical support team will investigate your request.
Frequently Asked Questions
Quick answers to common questions about MatMaps.
How do I claim and manage my gym or academy listing?
In the MatMaps mobile app, locate your club on the map and tap "Claim Club". Submit verification details (such as proof of ownership or academy email). Our administration team reviews claims within 24–48 hours to grant you owner access to your club dashboard.
How do I reset my password if I cannot log in?
Tap "Forgot Password" on the mobile login screen, enter your account email, and follow the secure link sent to your inbox. If you do not receive the email, please check your spam folder or contact support using the form above.
How do subscriptions (Athlete / Club Owner) and cancellations work?
In-app subscriptions are managed directly through Apple App Store or Google Play Store under your device Subscriptions settings. You can upgrade, downgrade, or cancel anytime with uninterrupted access until the end of your current billing period.
How do I report inappropriate content or request data deletion?
You can report any post or comment directly in the app using the "Report" button on the item. To request complete account or data deletion, you can use the in-app "Delete Account" button in settings or submit a request on this page selecting "Data & Privacy Request".